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Artizan Training sewing machine repair

Artizan Training

The Leaders in Technical & Mechanical Training for the Sewing Machine Industry.

Artizan Training Privacy Policy

What is a privacy policy?


A privacy policy simply summaries everything we do to keep the data we collect from you safe. It’s important to us that we safeguard your privacy so we only collect the minimum information needed to provide you with a professional service. This privacy policy explains what information the information is that we collect, how it's collected and how we use it. 


To protect your data we have to meet the requirements of the General Data Protection Regulation (GDPR) 2018. This has strict rules on what information we have to provide you with and the things we can do. You can find out more about this further down the page, as well as on the Information Commisioner’s Office website. 

We've tried to explain our privacy policy in a simple way but the GDPR rules mean there’s quite a lot we have to tell you about. If there’s anything that confuses you, or if you have any questions, just contact us. We’re keen to treat the privacy of our customers in the way we would want to be treated and if there’s something you think we can do better just let us know.


Who are we?


Artizan Training is a provider of of sewing machine repair training in the industrial, domestic and educational sector. We provide training across the country and host course at our HQ in Hartfield Sussex. Alan and Karen are what is known as the  ‘controller’ of the personal data you provide us with.

Our main website is artizantraining.co.uk but we also use artizantraining.com, seweazi.co.uk and seweazi.com. These websites are all related to our core business in some way (and some are historical and are now dormant and only act as a referral platform for our main website). 

 

What information do we collect when you book a course or buy a resource?


  • If you book a course we collect your name and email address as we need this to process your order. If you book and pay online your payment information is processed via PayPal. We don’t receive any financial details and PayPal don’t pass your information onto anyone. You can see PayPal's privacy policy here
  • When you book a course or order a resource your name and address are recorded and kept for our tax and legal reasons. If you've paid for a resource or course yourself your home address will also be kept for the same reasons. You're never added to our mailing list just because you purchased something from us (unless you request this) and any communication will only be about the booking or purchase you made. 
  • If you carry out your transaction online, your payment information is processed via PayPal and we don’t receive any financial details and the companies don’t pass your information onto anyone. You can see PayPal's privacy policy.
  •  We also keep a database of who has attended courses as this helps us review and evaluate our work (this only includes your name, company/school and the course you attended). This also enables us to contact you, if for example there’s is an updated version of a course resource, or an error in a course resource that we weren’t previously aware of. 
  • When you book a course a course you can choose to give us a telephone contact number. This isn’t compulsory but allows us to contact you in an emergency if there's a problem outside of school hours e.g. trainer illness, bad weather. Your phone number is never logged anywhere apart from on the original course booking form you send us and it is never added to our database. 
  • When you attend a course you will be given the option to sign up to our mailing list and you will complete a consent form giving us permission to add you. A record of this has to be kept by us to comply with GDPR. 


What information do we collect when you send a general query?


  • If you aren’t on our mailing list but you contact us with a query you won’t automatically be added to our mailing list.  As part of our response we will, however, ask you if you if this is something you would like to do as future information may be relevant to you and your original query. This will be always be optional and something you can easily opt out of if you choose to go ahead. 


What information do we collect when you visit the website?


Our website uses cookies to collect information, for example the types of pages people are viewing. This helps us improve the website and your experience. We don’t use cookies to target advertising or marketing at individuals. You can easily disable cookies although this might impact on how you can view some pages. 

To disable cookies change your browser settings to reject cookies. This will depend on the browser you’re using and instructions for some popular browsers are included below. 


Google Chrome

  • Click on Settings then Advanced
  • Under "Privacy and Security" click “Content Settings”.
  • Click “Cookies”

Safari

  • Choose Preferences then Privacy
  • Click on “Remove all Website Data”

Microsoft Internet Explorer

  • Choose the “tools” menu then “Internet Options”
  • Click on “privacy” 
  • Select the appropriate setting


How can you access your information?


You have the right to request details about the personal information we hold on you and you can also request your information be changed or deleted at any time. 

If you feel your data has not been handled appropriately, or if you want anything changing, we're keen to rectify the problem as soon as possible. If you aren’t satisfied with our response you can also complain to the Information Commissioner’s Office 

To contact us about any of these things email info@artizantraining.com


Changes to our privacy policy


We regularly review our privacy policy to ensure you're given the best service. If there are significant changes made that might impact on individuals you will be contacted. 


More about GDPR


GDPR is a good thing as it gives everyone more rights to control the data that companies collect, along with how they can use our data. In a nutshell it covers 8 rights for individuals and this is what our privacy policy is based on:

  1. The right of access –  Individuals can request access to their personal data free of charge as well as asking how it’s used. 
  2. The right to be forgotten –  Individuals can ask to be deleted.
  3. The right to data portability –  Individuals can transfer or move their personal data between service providers.
  4. The right to be informed –  Individuals must know how their data is collected, and be able to consent to it being used. 
  5. The right to rectification – Individuals are entitled to have personal data rectified if it inaccurate or incomplete. 
  6. The right to restrict processing – Individuals can restrict how their personal data is used.
  7. The right to object – Individuals have the right to object to how data is used.
  8. Rights related to automated decision making and profiling - Individuals have the right to know when a decision has been taken about them without human intervention.

Find out more about GDPR on the Information Commisioner’s Office website.